Frequently Asked Questions

Products & Shipping

Do you ship your products to my country - I live in... ?

Yes.  We ship every product to all countries, worldwide!  If you are having a problem ordering anything from our website, get in touch and we’ll help you resolve the issue.

Does the watermark I see in your images/products appear on the item I buy?

No.  There are absolutely no watermarks on any products you buy.  These are only present online to deter image theft and help us protect our copyright material online.  Absolutely no watermarks are present on anything you will order.

How long will it take to receive my order?

Every product we offer has details of production and delivery timescales with the product description.  We have also put together some shipping information which provides some estimated timescales for delivery for all our products.  Get in touch to discuss any specific or bespoke delivery requirements you may have before you make your order and we’ll try to help further.

Are any additional costs applicable to items shipped (customs / local taxes / etc)

Any goods ordered via the Colin Myers Photography website to a destination out with the UK may be subject to local taxes/customs fees/other similar costs applicable to the destination country – it is the responsibility of the customer to ensure they are aware of any such costs and willing to pay these costs.  Colin Myers Photography is not responsible for such costs.

Do you have any customer feedback / testimonials I can read?

Absolutely!  We are delighted to have a 5 Star Rating on both Google and Facebook.  Reviews are left by customers and are completely independent of this website.  You can view our public reviews following the links.

Facebook Reviews (5 Star Rated!)
Google Reviews (5 Star Rated!)

Refunds & Returns

Do you offer refunds if I dont like the product or change my mind later?

Due to the fact every product is customised and produced for you to meet your specific requirements i.e. the image you want produced as the product you want, in the size/format you want, we cannot offer refunds if you change your mind.  Every product is essentially customised to meet your very specific requirements and thus we ask you order carefully and get in touch if you need any help with your order, before checking out.  Mistakes with the order process cannot be rectified after you have completed your purchase.

Services You Provide

Do you undertake commissions / photograph x for me / photoshoots / bespoke requests?

Yes.  We undertake all kinds of photographic commissions, offering family photo shoots, individual photo shoots, wedding photography and any other types of photographic services you may require.  In addition, we also undertake bespoke art commissions whereby we can produce any image you wish – check out the Artwork section here for an idea of style and what is possible.  Get in touch if you require any such services.

Commercial & Editorial

Do you supply your images for commercial usage?

Yes.  We have an archive comprising more than 11,000 photographs and 150 artworks.  All these images are available for any/all commercial uses, with licenses to suit all requirements and budgets.  Our rates are reasonable and having worked with many organisations in the past, we will have something to suit your requirements and needs.  Get in touch to discuss your specific requirements today.

Do you supply your images for editorial usage?

Yes.  We have an archive comprising more than 11,000 photographs and 150 artworks.  All these images are available for any/all editorial uses, with licenses to suit all requirements and budgets.  Our rates are reasonable and having worked with many large newspapers and publications in the past, we will have something to suit your requirements and needs.  We can also supply the images you need quickly, where time is of the essence and editorial deadlines need to be met.  Get in touch to discuss your specific requirements today.

Do you supply your products for retail sale / trade / wholesale?

Yes.  We have an archive comprising more than 11,000 photographs and 150 artworks.  All these images are available across all our products.  We can supply you any product you see on the website in any quantity you require with no upper limit on production.  In addition, we can create new versions of our products to suit your needs too including calendars and 1000 piece jigsaws, using any of the images you see and those we hold in our archive.  Discounts may also be available for larger orders and/or those seeking to place sizeable repeat orders.  Get in touch to discuss your specific requirements today.

I work for x business / organisation / publication - can we use your images for free?

No.  We do not supply images for free to anyone, anywhere at any time.  Every image in our archives is subject to copyright protection and will never be supplied without an appropriate license.  Any usage of our images without a valid license is illegal and infringes on our intellectual property rights.  We will seek recompense for all such illegal usage, taking legal action if necessary.  Get in touch to discuss your specific requirements and to arrange any license you may require – our terms are favourable and our licenses are flexible to suit all needs.

Other

My question isn't covered here - can I get in touch to discuss my requirements with you?

Yes – please do!  You can contact us via various methods – get in touch today and we’ll try to help you further.