Terms & Conditions

These terms apply to purchases and bookings made through colinmyers.com. Read them alongside the product or booking page, delivery information shown at checkout and our Privacy Policy. A separate written agreement for commissioned photography or image licensing takes priority for that work.

1. Who we are and how to contact us

The website is operated by Myers Photography & Design Ltd, trading as Colin Myers Photography, registered in Scotland under company number SC684145. Our office address is Office 2, 30/2 Eskbank Office Complex, Dalkeith, EH22 3NX, Scotland. Contact us through the Contact Us page or by post at that address.

2. Products and availability

We sell photographic prints and canvases, calendars, jigsaws, greetings and Christmas cards, mugs, downloadable PDF books, e-gift vouchers and an online photography course. We also offer workshops, private tours and, by separate arrangement, image licensing and photography services. Available items, specifications, prices and delivery estimates are shown when you order.

Screen colours can differ from physical prints. This does not affect your rights if an item is faulty or does not match its description. Please check the image, size, format, quantity, address and any card-design mix carefully before ordering.

3. Prices, orders and payment

Prices are in pounds sterling and include applicable UK tax unless checkout says otherwise. Delivery charges are shown before you order. Payment methods include Stripe and PayPal where available. We do not take payment-card details ourselves.

We will acknowledge your order. Orders are subject to payment and availability. If an item or date cannot be supplied, we will contact you and refund payment for it. We may decline an order because of an obvious pricing or description error, payment problem, unavailable date or reasonable concern about misuse; we will explain and refund any amount taken for the declined item.

4. Delivery and international orders

Physical goods are sent using the options shown at checkout. Some may be sent directly by our printing partners; others are sent by us after production, typically items pre-ordered. If a specific delivery date matters, contact us before ordering to discuss options and additional prices for any expedited shipping options we may be able to offer. See Shipping Information for current methods and estimates.

For delivery outside the UK, the recipient may have to pay import tax, duties or handling fees unless checkout expressly includes them. We are responsible for goods until delivery to you or your nominee as required by law. If a parcel returns because of an incorrect address you supply, refusal of goods or failure to collect by you, after reasonable attempts, contact us. We will discuss a potential redelivery of the same goods in the condition they are returned to us. The cost of return postage and packing will be charged at the prevailing rate when we reissue the goods and this cost is borne by the buyer in full.

5. Changes of mind, made-to-order goods and returns

Please check made-to-order choices carefully. We produce physical goods for the image, format, size, design or pack mix selected for your order and do not hold general stock of those combinations. Where a product is made to your individual specifications or is clearly personalised within consumer law, the usual 14-day change-of-mind cancellation right does not apply. We offer no voluntary change-of-mind refund for such genuinely personalised goods after accepting an order.

These rules are separate from your rights for faulty, damaged, misdescribed or undelivered goods. Contact us with your order number and details. We will require photographs of the damaged goods and packaging to help investigate damage. Depending on the circumstances you may be entitled to repair, replacement, price reduction or refund. We cover reasonable return costs where law requires under these circumstances, where the goods or delivery service is at fault.

6. PDF Books and online courses

PDF books are downloads. The course is supplied through private online access after payment. Product pages describe what is included and any technical requirements. Personal purchase grants use for yourself, not copyright or permission to redistribute, resell, publish or share files, lessons or access links.

Digital content has different cancellation rules and we do not offer refunds for digital goods after you have accessed and/or downloaded the goods without exception.

7. Workshops and private tours

Workshop pages state location, duration, per-attendee price, capacity and available dates. The private Old Edinburgh tour books one party for a specified date: £110 for up to two guests, even if only one attends, plus £55 for each additional guest, to a maximum of eight. A date is secured when the order is placed and accepted; adding it to the basket does not reserve it. Meeting-point, accessibility and equipment information is provided on the booking page and by email, after confirmation and payment.

The statutory 14-day change-of-mind right does not normally apply to a leisure activity booked for a specific date. Booking removes a private tour date or workshop places from sale. If unable to attend, tell us promptly. We do not offer an automatic change-of-mind refund. We may, at our discretion, offer another available date suitable to both parties; this is not guaranteed.

If we cancel and cannot offer an alternative you accept, we refund the affected booking in full. Bear this in mind when arranging travel or accommodation as we are not responsible for any losses or costs incurred with any booking you may choose to make in addition to the tour or workshops we provide.

Follow reasonable safety instructions and bring suitable clothing and footwear. Children under 16 must be accompanied by a responsible adult. Customers are responsible for their cameras and belongings except where loss results from our breach of duty.

We reserve the right to refuse participation or ask anyone to leave a tour or workshop if their behaviour is disruptive, abusive, unsafe, reckless or places themselves, other participants, staff or the public at risk. No refund will be given where removal is necessary due to inappropriate or unsafe behaviour.

Late Arrivals

All tours and workshops begin at the advertised start time. Customers are responsible for arriving in good time and allowing sufficient time for travel, parking and finding the meeting point or venue.

We are unable to delay the start of a tour or workshop for late arrivals, as doing so would be unfair to other customers and may affect the timing of the rest of the session.

Workshops

Please arrive at least 10–15 minutes before the advertised start time.

If you arrive after the workshop has started, entry cannot be guaranteed. Customers arriving more than 15 minutes late will not be admitted to the workshop.

This is because important instructions, demonstrations and safety information may already have been given, and we cannot delay or repeat significant parts of the workshop for late arrivals at the expense of other participants.

If you are refused entry because you are late, the booking will be treated as a missed booking and no refund, transfer or extension will be provided.

Private Tours

Private tours will begin at the agreed start time.

If you are running late, we will wait for up to 15 minutes where reasonably possible. However, the tour will still finish at the originally agreed finishing time. Any late arrival will therefore reduce the amount of time available for your tour.

For example, if you arrive 15 minutes late, your tour will be approximately 15 minutes shorter.

If you are 30 minutes late or more, the tour will be treated as cancelled due to non-attendance and will not proceed.

We are unable to extend the finishing time of a private tour to make up for late arrival, as this may affect other bookings, staff commitments and venue arrangements.

Missed Time

Any part of a tour or workshop missed because of late arrival is the responsibility of the customer. We cannot provide refunds, partial refunds, additional time or repeat sections of a tour or workshop because a customer arrives late.

By making a booking, you agree to arrive in sufficient time for the advertised or agreed start time.

8. E-gift vouchers

E-gift vouchers are issued in the chosen value to the chosen recipient. The voucher page offers £10 to £200. Vouchers are valid for 365 days from purchase, usable for site products except other e-gift vouchers and emailed after payment.

9. Photographs, copyright and image licensing

Buying a product, PDF or course does not transfer copyright in photographs, artwork or content. Colin Myers retains copyright unless separately agreed in writing. Purchased items may be used for ordinary personal purposes. Reproducing, distributing, selling or commercially using an image requires a written licence.

Commercial or editorial licensing is agreed separately. The licence or invoice specifies the image, use, territory, duration, exclusivity, fee and any credit requirement. No wider rights are implied. Identifiable people or protected property may require separate permission for the intended use. Commissioned photography and other business work will have its own written brief, price, usage rights and cancellation terms.

10. Complaints, law and your rights

Last updated 24th September 2026.